Shipping policy

SHIPPING POLICY

Last updated: 17 August 2026

At Phuworf, we aim to provide a reliable and straightforward delivery experience. This Shipping Policy explains our available shipping methods, estimated delivery times and other important information regarding the delivery of orders placed through Phuworf.store.

1. SHIPPING OPTIONS

We currently offer the following shipping options:

Express Shipping

Estimated delivery: 5–8 business days
Cost: Paid shipping

The applicable Express Shipping charge will be clearly displayed at checkout before you complete your purchase.

Free Standard Shipping

Estimated delivery: 5–12 business days
Cost: Free

Standard Shipping is available at no additional delivery charge where shown as available during checkout.

2. BUSINESS DAYS

Business days generally mean Monday to Friday, excluding UK bank and public holidays.

Delivery estimates are provided in business days unless otherwise stated.

3. ORDER PROCESSING

Orders may require processing before dispatch.

Where applicable, information regarding processing and estimated delivery will be provided during the ordering process.

Once your order has been dispatched, you may receive a shipping confirmation email containing available tracking information.

4. DELIVERY ESTIMATES

The delivery periods shown above are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, customs procedures where applicable, public holidays or other transportation delays.

We will take reasonable steps to ensure orders are delivered within the agreed delivery period.

Nothing in this Shipping Policy limits your statutory rights regarding delayed or failed delivery.

5. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

Full name
Street address
House or flat number
Town or city
Postcode
Country
Contact information

If you notice an error after placing your order, please contact hello@Phuworf.store as soon as possible.

We cannot guarantee that delivery details can be changed once an order has entered fulfilment or has been dispatched.

6. ORDER TRACKING

Where tracking is available, tracking details will normally be provided after dispatch.

Please allow sufficient time for the carrier's tracking system to update after receiving your shipping confirmation.

7. MULTIPLE PARCELS

In some circumstances, products from the same order may be dispatched separately.

If this happens, you may receive more than one parcel or tracking number.

You will not be charged additional shipping fees solely because we decide to divide an order into multiple shipments.

8. DELIVERY DELAYS

If your order is delayed, please check any tracking information provided to you.

If the expected delivery period has passed and you have not received your order, contact us at hello@Phuworf.store.

Where applicable, delayed deliveries will be handled in accordance with your rights under UK consumer law.

9. LOST PARCELS

If you believe your parcel has been lost in transit, please contact us.

We may investigate the shipment with the relevant carrier before determining the appropriate resolution.

Where responsibility for delivery remains with Phuworf under applicable consumer law, we will provide the appropriate remedy.

10. DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible at hello@Phuworf.store.

Where useful, please provide your order number and photographs showing the condition of the parcel and affected product.

Any statutory rights relating to damaged or faulty goods remain unaffected.

11. FAILED DELIVERY

If delivery cannot be completed, the carrier may attempt redelivery, provide collection instructions or return the parcel to the sender.

If your order is returned to us, please contact our customer support team for assistance.

Any additional charges or deductions will only be applied where permitted by applicable law and where you were appropriately informed.

12. DELIVERY RESPONSIBILITY

For consumer orders where we arrange the carrier, responsibility for the goods generally remains with us until the goods come into the physical possession of you or a person identified by you to receive them, subject to applicable statutory exceptions.

This policy does not limit rights provided under the Consumer Rights Act 2015 or other applicable UK consumer legislation.